FAQ

NOTE: Please save your Order Confirmation email as it is your Receipt :) And as always, when your order ships, you will get an email with your tracking number.

 

Q: How do I contact Alice in Vapeland?

Q: Shipping, Returns and International Shipping

Q: What payments do you accept?

Q: What is Age Verification? What do I have to do and how does it work?

Q: What’s my order status? Will I get an email when my order ships?

Q: Yay! I can order anytime 24/7 now?

Q: The site is not loading correctly. I’m getting a security warning.

Q: I just got a lil’ bit of everything! How should I sample them?

Q: I’m having side effects, it tastes bad, or I can’t taste anything :(

Q: Will any of the Juices crack a tank?

Q: I’m still so confused and I have so many questions about Vaping!

Q: Where can I buy an e-cigarette?

Q: What’s the best way to store my E-Juice?

Q: How should I vape AiV Juices?

Q: To Steep or not to Steep?

Q: What if I made a mistake in my order or shipping address?

Q: Can you tell me more about your Juices please?

Q: What are your regular and Max VG ratios and do you make custom PG/VG ratios, or off-list nicotine concentrations?

Q: I like it but I need stronger flavor for my palette.

Q: I want a flavor that you don’t have.

Q: How do I send Vapemail to a friend?

Q: How do I change my avatar (when i make a comment)?

Q: Do you offer wholesale discounts?

Q: Do your DIY extracts contain diacetyl?

 

Q: How do I contact Alice in Vapeland?

A: Ahoy, and other nautical expressions!

Please feel free to tell us about your hopes and dreams . . . Seriously! We’re *always* looking for new flavor ideas. We welcome your suggestions and comments as well :)

To make sure we can get you your order as quickly as possible, please note the following:

  • Please kindly note that we are unable to make any changes to your order once you have placed it.
  • All orders ship within 3 business days :)
  • If you do place two separate orders, we will ship them separately.

Contact us in Vapeland at:

spencer@aliceinvapeland.com
(For general questions, order inquiries and also wholesale inquiries, but please review our wholesale info first)

Telephone: 505-369-1866 M-F 10-5:30pm MST

5740 Osuna Rd NE
Albuquerque, NM 87109

You can find us also at:

Twitter

Facebook

Instagram

 

Q: Shipping, Returns and International Shipping

A: After payment has been received, we will carefully pack and ship out your package as soon as possible. We will ship your package generally within 3 business days after you order. While we are at a special event or during holidays, shipping is about 5 business days. Standard shipping is currently available for domestic shipments to all 50 U.S. states.

If you’re international, we’ll do our best to get your package to you safely & quickly. Tracking, however is unavailable, and please note that we cannot guarantee the arrival of your package. All International orders are now insured. Please note that we cannot track international packages.

We try to keep shipping prices as low as possible. For all US orders, you are able to track your package via your tracking number, and follow it from our door to your door.

We cannot take any returns or offer refunds. Although we do not offer refunds or returns, within the US, we guarantee that your Juices arrive safely. If they did not, please document and contact us at spencer@aliceinvapeland.com.

PLEASE order carefully, at the correct strength for your needs. As we cannot take any returns or offer any refunds, PLEASE try our smaller bottles of various flavors BEFORE buying larger bottles! Taste is so very subjective, and so are all reviews. Our flavors are more subtle than most. If you are used to very strong flavors, our flavors may not be your cup o’ tea right now. Many people think they will enjoy one flavor the most and end up enjoying another even more! A Delectable Sampler is the perfect way to try lots of things before committing to a larger bottle :)

We will happily help you troubleshoot if you need any help! Please browse through this page as there is lots of helpful info. And if your question still isn’t answered, just call or email us at spencer@aliceinvapeland.com.

 

Q: What payments do you accept?

We accept Visa,  Mastercard,  American Express and Discover.  We also accept personal cheques – just email your order to spencer@aliceinvapeland.com, and mail cheque to the mailing address above. And if you’re a crafter, designer, or maker, we love to trade :)

“The arts are not a way of making a living. They are a very human way of making life more bearable. Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven’s sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possibly can. You will get an enormous reward. You will have created something.” ― Kurt Vonnegut, A Man Without a Country (Thank you YardByrd for quoting this quote)

 

Q: What is Age Verification? What do I have to do and how does it work?

A: You must be of legal age in your jurisdiction when you make a purchase. After checkout, you may be required to submit your birth, name, and address and/or a picture of your photo ID.

Q: What’s my order status? Will I get an email when my order ships?

A: You will get 2 emails from us about your order!

  1. You will get a ORDER CONFIRMATION RECEIPT from us immediately after ordering (this contains your order number, for your reference, or if you email us)
  2. You will get a TRACKING NUMBER to your shipping email as soon as your parcel is on the way to you.

*NOTE* If you have not gotten any of these emails, please first note if you gave us the right email, check your spam folder, and then check with spencer@aliceinvapeland.com about your order.

 

Q: Yay! I can order anytime 24/7 now?

A:  Yes! You can now order anytime 24 hours a day, 7 days a week. We asked you, our dear Vapelandians, what you most wanted from us and you replied that you wanted to be able to order anytime, and you wanted faster shipping. We are making your dream come true! As always, our excellent Mushroom Lab staff is entirely devoted to bringing you deliciousness and wonder, now just faster and more often!

 

Q: The site is not loading correctly. I’m getting a security warning.

A:  Our security certificates are up to date! Sometimes returning customers’ browsers might load a cached version of the site. Clearing the cache in your browser will usually fix this issue. If you are still having problems, email us: spencer@aliceinvapeland.com

 

Q: I just got a lil’ bit of everything! How should I sample them?

A: For the most clear tasting experience, replacing the atomizer heads (or re-wick/rebuild your atomizer) between each flavor will allow you to taste each flavor without ANY residue from another.

Alternatively, you can change heads/rebuild less frequently by sampling within the following groups in the order listed, with atomizer rinses between flavors. There will be some flavor overlap, but it should not be too bothersome. Just rebuild or change the atomizer head between groups.

Teas:
A Quiet Morning, Cherry Blossom Tea, Afternoon Tea

Fruits:
Hunter, Sultana

April Moon, Twas Brillig, Buckle My Shoeberry

Rich:
Fifteen Foot Falls, Tokala, White Rabbit

Citrus:
Mang-ri-la, Frost Blossom

Sweets:
Single Bedroom Apartment, Berry Crunk, Zombie Apocalypse

Duchess De Leche, Apple Pi

Happy Tasting!

 

Q: I’m having side effects, it tastes bad, or I can’t taste anything :(

A: Here is some basic troubleshooting, and feel free to contact us so we can help you more!

  • Are you drinking enough water? The act of vaping takes water from your body. So not drinking enough water can lessen the flavor, make your mouth dry, and even make you cranky! A bottle of water, your PV, and your Juice = the perfect setup!
  • Is your PV fully charged? An obvious question, but more battery often means better performance.
  • Did you thoroughly clear out the previous liquid before refilling with the new liquid? Wicks can hold in a flavor long after it is supposed to be gone, and it can mix with the new flavor, causing unpleasantness. You might need to rebuild or replace your wick.
  • If you taste a burnt taste, your piece is not wicking liquid as fast as you are vaping it. You may need to make adjustments to increase the flow of juice.
  • If you hear a gurgling sound or your piece spits at you, it is wicking liquid too fast. You may need to adjust your piece so it wicks more slowly.
  • Are you used to vaping very strongly-flavored juices? Our Juices are much more subtle. It is a style you may not be used to, and it may take a bit of vaping to acclimate.
  • Did you contaminate your juices? NEVER pour liquid back into your Juice bottle. If you must save it, save it in a separate vessel.  NEVER touch the glass dripper to anything but the juice in your bottle. Drip into the open part of the syringe rather than putting a dirty syringe into your Juice bottle.
  • Do you possibly have a PG allergy?  A good way to test for this is to vape VG juices and see if they are better for you. We use a very high grade of both PG and VG so even people with PG sensitivites are usually able to vape our Juices Alice-style with no difficulties whatsoever. However, if you have a high PG sensitivity, you may need it made at our highest VG possible (you may always request this).
  • We highly do NOT recommend adding extra flavor.  More flavor can be irritating, so please try our juices Alice-style before adding extra flavor.
  • Quitting smoking has many side effects that many confuse with side effects of vaping. It’s important to understand the difference so you know why you are feeling what you are feeling. Here is an excellent ECF resource on common side effects of vaping and/or nicotine withdrawal, “List of symptoms when quitting tobacco” : http://www.e-cigarette-forum.com/forum/health-safety-e-smoking/3305-list-symptoms-when-quitting-tobacco-changing-ecigarette.html

 

Q: Will any of the Juices crack a tank?

A: None of our main flavors will crack a tank. However, our oddity flavor, “Mind Toulouse” may crack a tank, so be sure to use a dripping atomizer or glass tank with this one!

 

Q: I’m still so confused and I have so many questions about Vaping!

A: We understand.  Luckily there are an amazing amount of resources available.  You can always ask us, and you can also find wonderful information in the e-cigarette forums that are available. We highly recommend ECF. Make an account and join in the discussion or just browse the forums! They are full of the wonderful community that makes the vaping community the best ever! And call/email us anytime, and we’ll do our best to try to get you vaping happily! Here are some links to trusted guides and information:

General information & guides: 

http://www.e-cigarette-forum.com/forum/

http://www.discountvapers.com/learn/

PDF Fact Sheets: 
Medical research:

And review sites like AlltheJuices.com can be great for learning about lots of flavors and finding the perfect Juice for you but please realize that Juice taste is completely subjective, one person’s favorite may be your least and vice-versa.

 

Q: Where can I buy an e-cigarette?

A: We love Discount Vapor! If you need advice on choosing a device, please drop us a line or visit our facebook page. Choosing your first e-cig can be intimidating so we recommend visiting your local vape shop and getting a hands-on experience with your first e-cig.

And we of course recommend GrimmGreen for Mod reviews and info, as well as music reviews and more fun things: https://www.youtube.com/user/GrimmGreen

 

Q: What’s the best way to store my E-Juice?

A: Cool and dark. If storing for more than 2 weeks, refrigeration is a good idea. Please don’t freeze. Shake very well just before using.

 

Q: How should I vape AiV Juices?

A: There are so many wonderful ways to vape your new Juices! How shall I count the ways? If you are a brand new vaper, we highly recommend the following setup: a Kanger Subox mini starter kit plus batteries. The reason for this is that this setup is highly compatible with our juices and the variable voltage will help you find the perfect power to vape your juices at. Also, you can easily purchase replacement heads to refresh your tank, eventually graduate to a rebuildable dripping atomizer, or keep multiple tanks filled with different flavors to easily change your flavor experience!

Next, we would recommend a buying rebuildable atomizer for easy sampling of different juices. A larger sized atomizer is easier to rebuild, and the one we carry on our site is especially good for learning to rebuild because it requires no tools, just kanthal wire and your wick of choice. Alternatively, we love the classic Derringer atomizer for its excellent flavor. Also we love the Veritas atomizer. Many tutorials are available on YouTube for learning to rebuild an atomizer.

For advanced vapers, we generally recommend a lower wattage than you might usually vape at, usually between 15~25W. Vaping at lower wattages will also help you conserve Juice as more Juice is atomized at a higher wattage. Certain flavors offer different experiences at higher voltages, such as White Rabbit, which becomes quite different and sweeter. We have several flavors (e.g. Tokala and April Moon) that have a “dryer” taste as we have found that many people move into this direction with time. Steep capped to taste, refrigerate for best results. We have found that natural flavors in general cause more buildup than synthetic flavors and please note that any of our flavors with NET will cause more buildup in general. Our testing setups consist of various rebuildable atomizers on various devices. We seek to provide a consistency that lends both to dripping and consistent wicking.

 

Q: To Steep or not to Steep?

A: Steeping capped and shaking regularly is our recommended way to steep a juice. You can let the Juice “breathe” by opening the cap and exchanging the air every few days. Please note that steeping uncapped is not recommended as it can allow the juice to become contaminated, thus affecting the flavor negatively. However, if you do prefer cap-off steeping, we highly recommend using gas-permeable sealing film on top of the bottle such as these: http://www.usascientific.com/gas-permeable-film.aspx. Sheets can be cut to size. Steeping will allow oxidation to occur, darkening the juice, and also allows water in the VG to evaporate, thus strengthening the flavor (the water especially makes the citrus less citrussy in our R&D).  Preferred steep times vary, but a longer steep can bring out a more full flavor as well, depending on the flavor (unless you’re sitting under a pinon tree at noon in Albuquerque, NM . . . then maybe 20 min., lol!) We have found that many flavors are immediately vapable; you may want to try your Juices as soon as you get them, and then decide if you would like to steep them further.

 

Q: What if I made a mistake in my order or shipping address?

A: Due to our tight production schedule all mistakes must be reported by 3pm MST the day you placed your order, or by 9:30am MST if you ordered after hours. If you think you might have made a mistake in your order, please contact us IMMEDIATELY. Call 505-369-1866 and tell us directly or leave a voice message, or email to spencer@aliceinvapeland.com. We cannot correct your order if you tell us after we have started to prepare your order. Don’t try to correct the mistake by placing a second order. (If you do, we can only give you a refund of store credit minus a cancellation fee of $25). Mistakes happen and we’re happy to correct them, IF you let us know RIGHT AWAY!

 

Q: Can you tell me more about your Juices please?

A:  All of our Juices are prepared fresh and made-to-order in our clean room laboratory. Our highly trained Juice Chefs follow cGMP guidelines for production to create not only delicious concoctions but also extremely consistent delights. We only use the highest quality ingredients, including Premium Propylene Glycol (PG), Premium Non-GMO Soy-Free Vegetable Glycerin (VG), Premium All-natural Flavors, and Premium USA Nicotine (added as requested). Although some of our juices are naturally sweet, we never use sucralose. We optimize the PG/VG ratio for each flavor, so the ratios for each flavor are unique to the flavor. We use extremely precise measuring techniques to ensure absolute consistency of our products. Many vendors do add alcohol to give more throat hit, or flavor-enhancing synthetic chemicals. We add absolutely nothing to our juices other than natural flavors, carrier and your preferred nicotine level. HOWEVER, many of our natural flavors do contain very small amounts of food grade alcohol, but a thorough steeping will allow this to evaporate.  Our juices are made here in the USA and are gluten-free and kosher. We source only diacetyl-free ingredients. Even with ingredients labeled as diacetyl-free, it is normal for trace amounts of diacetyl to occur as the natural compounds break down. This is something that happens naturally and is unavoidable. We would never use ingredients that have diacetyl directly added as a flavor enhancer. To learn more about diacetyl and vaping, we recommend this blog post by Mt. Baker, which we feel is an well-written and excellent perspective on diacetyl in e-juice:  http://blog.mtbakervapor.com/the-truth-about-diacetyl/

 

Q: What are your regular and Max VG ratios and do you make custom PG/VG ratios, or off-list nicotine concentrations?

A: We optimize the PG/VG ratio for each flavor, but in general, most of our Juices are higher on the VG side, with a few exceptions. We also now have a Max VG option. If you select this option, your juice will be made to a minimum of 80% VG for the carrier. Our Max VG recipes are tweaked and formulated especially for a very delicious and high VG dripping experience. And If you have an allergy to PG, we are happy to make your liquid >90% VG. Please mention any special instructions when you are ordering. We’re happy to accommodate your specific needs by offering step-down nicotine concentrations. We can do extremely low nicotine concentrations as well (e.g. 0.5 mg). For bottles at least 15ml in size, you may request 24mg or custom strengths in the special instructions.

  • 18 mg = Great for heavy smokers of medium-flavor cigarettes, or chain vapers of full-flavored cigarettes.
  • 14 mg = Good for medium smokers of medium-flavor cigarettes
  • 11 mg = Super for heavy smokers of light/ultra light cigarettes, and occasional/partial smokers. Also a great strength to cut down from 18mg to.  Good for chain vapers of medium-flavored cigarettes.
  • 6 mg = Great for medium smokers of light/ultra light smokers, or for the very occasional smoker.  Also good for 11mg folks who use high-output atomizers.
  • 3 mg = Perfect for 6mg folks who are using high-output  atomizers. Also a great strength to cut down to from 6mg.
  • 1mg = Great for vapers who are ready a low strength.
  • 0 mg = Perfect for people who prefer the flavor, or are dieting, or who like the feeling of vaping without the nicotine.  Also good for mixing and diluting juices of higher strength.

In general, if you are a chain-vaper, or use a high-output atomizer, opt for a lower strength than you would normally pick. If you are just starting to vape, you may want to have a strength higher than you would normally choose, at least to keep on hand, to get through tough times while you are making the switch.  Remember, you can always go lower, but it is important to make sure you meet your needs initially.

 

Q: I like it but I need stronger flavor for my palette.

A: New vapers and people whose tastebuds are still recovering from years of smoking may need extra flavor. Except for limited editions and certain flavors, just specify ‘extra flavor’ in the special instructions box and we’ll make the flavor extra strong for you (except for Limited flavors and for Frost Blossom and Cherry Blossom which already are at their maximum). Our flavors may be more subtle than what you’ve had before, and not give you a huge flavor kaPOW when you first vape them. But over time, in our opinion, the subtlety can give an overall stronger vaping experience, and we strongly prefer the Alice-style flavor strength over extra flavor. This is because between pulls, the flavor receptors have a chance to ‘forget’ and be surprised all over again. If you try vaping lighter juices like ours, you may find that you love it! And you won’t end up with a mouth coated in flavor :)

 

Q: I want a flavor that you don’t have.

A: Due to FDA regulations, we are no longer permitted to create new and exciting flavors. Please visit CASAA (Consumer Advocates for Smoke-free Alternatives Association) to find out how you can help fight for your vaping freedom.

 

Q: How do I send Vapemail to a friend?

What a darling idea! You are *such* a wonder:) To have Alice send your dear one a delightfully Rabbity Vapeparcel would be soooo marvelous! Just place your order as usual, but note in the special instructions that it is a Gift. It will be treated as such, with upmost gifty care and no distracting prices or invoices. Glass bottle drippers of your favorite flavor or two make an especially nice gift, or a delectable sampler! If you like, include a sweet message for your lucky gift-receiver. So the special instructions box might read: “Gift! Message: Thank you Principal Weatherbee for teaching me a lesson, back in 1986. So glad you’ve traded your cigar for a vapestick. Best wishes, Love Archie.” If you would rather send a Vapeland Gift Certificate, just visit the Vapeland Gift Certificates. We’ll take care of the rest, and of course, email you the Gift Certificate confirmation. My, you just love to make people *smile* too, don’t you!

 

Q: How do I change my avatar (when i make a comment)?

A: It’s very weird, but you actually can assign yourself an avatar at Gravatar.com. It will show up on many places where you comment, and will appear on past comments too.

 

Q: Do you offer wholesale discounts?

A: Yes. We love Brick & Mortars!

  • To make a Wholesale Inquiry click here :) 
  • We are looking especially for creative vendors who feature only vendors whose juices that they know very well, rather than a massive assortment, so they can help their customers in making better choices.
  • We also like shops who provide excellent customer service.
  • New accounts are taken on as capacity allows.
  • Wholesale ordering is only available for account-holders. If you do not have an account and place an order online with the intent to re-sell, it will be cancelled.
  •  Please contact Spencer at spencer@aliceinvapeland.com with any questions or concerns.

 

Q: Do your DIY extracts contain diacetyl?

A: We source only high quality natural extracts. There is never diacetyl added to any of our ingredients. Please note, however, that diacetyl is a naturally occurring chemical in some foods, and trace amounts may be found in some extracts as it is normal for trace amounts of diacetyl to occur as the natural compounds break down. If you are interested in receiving MSDS sheets or ingredient lists of any of our DIY Pure natural extracts, please email nicole@aliceinvapeland.com.

74 thoughts on “FAQ”

  1. Alice my dear! What happened to your delectable sampler? A pick a peck and a poke of flavor a mix of all for my lovely table. But alas it’s gone an I don’t know where am I to just sit here in despair!?

    1. Oh, my dear Sakaryu. I apologize but we can no longer legally offer our Delectable Samplers. We are looking for a solution to this problem and we will make an announcement once we figure it out. But for now, sadly, no samples. Stay tuned. Much love to you!!! <3

  2. I have heard GREAT things about this juice. I am VERY new to vaping. Is your juice compatible with any device? I have eversmoke, and have discovered where to get empty cartomizers, so I don’t have to buy their flavors. (Not that I totally hate their flavors or anything, but…) KR808D-2 cartoonists are the type they use.

    Thanks,

    Velo

    1. Hi Velouria! Welcome to wonderful world of vaping :) I’m so glad you’ve heard good things about us!! Our juice will work with most any tank or RDA! If you have any issues or questions along the way, you can always email me: brandon@aliceinvapeland.com. We hope to see you tumbling down the Rabbit Hole very soon! Thanks!

  3. I was out of the vapping game for a long time but stumbled back into smoking, so I decided I better start vaping again. Alice in Vapeland is always my first choice. I was so excited to see processing times have changed with the addition to some great looking flavors. I was really sad to see that there is no more black and white cookies which was one of my favorite flavors. Is there a reason it’s no longer being sold?

    1. Hi Mel! I’m so happy to hear that you’re back with us in Vapeland and staying away from smoking! Sometimes old flavors retire to make way for new delights, but you may still find Black and White Cookie in a unique place in Vapeland, a drawer filled with old BUTTONS and bits of string… http://aliceinvape.wpengine.com/more/c-room/

  4. I am finding it hard to swallow that I cant change my username!
    I wasnt aware that when it asked for my email to sign up it would become my username :(
    Is there some way to fix this?

  5. I ordered both oddity and a little bit of everything just wish they came in 1mg wouldnt mind dropping from a 3 to a 1 but there was no option

    1. Hi Robert! Thank you for the suggestion! While we do not currently have 1mg samples, you never know what the future will bring :) Happy vaping from Vapeland!

  6. Hello friends,
    I sent an order in yesterday for a little bit of everything. I cannot wait for them to arrive. I have tried one of your juices before, Lemon Loves Cake and it is divine, But the UK seller is out of stock with everything AiV. No idea how long delivery will take as I am in the UK but it is my 50 something Birthday next week so just had to treat myself.
    Really love your web site and your attention to detail in replying is so lovely, makes me feel like a little girl again.
    Thank you for brightening up my day. xx

    1. Happy Birthday Faith!!! <3 Thank you so much <3 International shipping times vary, but normally a Vapemail will take around 1-2 weeks to reach the UK from the Mushroom Lab <3 Big hugs! xx

  7. Wow! Growing up, I was fascinated by AIW, the Cheshire cat was my favorite character and as a teenager had my room set up as “a rabbit hole” haha…I am 29 now and have been vaping about a yr and a half… When I first came across your juices I loved the idea but for whatever reason I was not able to try them. I recently ran out of my go to and fav which is currently CapN Crunk and I was not able to purchase fast enough so I decided to come out of my shell and explore a bit.. I was searching for other Captain Crunch juices and here we meet again… I started reading the posts from people who have ordered and to be honest was not planning on it.. I have to say I am very very excited to order your crunkberry, vape the juice, support your business, and see this little surprise box of love everyone is commenting on! I have not hit confirm yet, so lets see what else I can find! As mentioned above, please be true to yourself and others and keep up what got you the attention and fan base you have today! The more volume the harder but even in your wholesale notes it is very obvious to everyone you know who you want to be and WE love it! xo

    1. Hiya Chadwick! I am ever so sorry, but we do not offer our oddity flavors in sample sizes. The reviews on the individual flavor pages are a great way to determine what juices will be your cup o’ tea <3

  8. I have been reviewing the site for a couple weeks contimplating on making an order. I have had some rough experiences ordering juice online. My main question is what nic concentrate level do you use? It does make a difference in taste.

  9. I have never been so excited to receive a vapemail! This is my first order from AiV and it definitely will not be my last! Your attention to detail is phenomenal. I’ve only tried April Moon so far and it is beautiful! I ordered 2 of the smaller sample packs so I have many more to explore. The wait almost killed me (it took just over a week to arrive in Ohio) but you are well worth it! Stay true to yourself and you’ll have a loyal following. Much love..XOXO

    1. Welcome to Vapeland Bobbi! We love making Vapemails & it is the wonderful people like yourself that make Vapeland such a lovely place to be :) Thank you for the very kind words! We hope to see you at the Tea Table again & again & again… :) Much love from the Mushroom Lab!

  10. I seem to have become somewhat addicted to this site with reading through the reviews and what not (blushes). It’s just all so wonderful….

    I see there is a banner for “Jabberwacky Java”. Is this an off list juice of yours, because if you have a coffee flavor I don’t know about…. Well. I will just have to get a ginormous bottle of that goodness when the Portal reopens…..

    1. Oh my, to add to this, any insight on a “Raven” juice that is supposedly a limited edition juice from 2013…. These mysteries consume me….

      1. You’re welcome! It’s still off, by the way. So now I just assume you’re TRYING to be weirdos. Which, of course, is fine by me! :-p

  11. This is such a beautiful site and I can tell it has been built with love and care. That is why I felt obliged to let you know I stumbled upon one (indeed only one) typographical error in the FAQ. The Question: “What ingredients to(do) we use in our juices?”

    “If I had a world of my own, everything would be nonsense.”

    1. Oh, thank you so very much Tyler! We are happy to say that the error you found has now been corrected :) We appreciate your kind comments and vigilance!

  12. My first mail order and so excited to try it :) I quit the smoking habit the end of February and still new to all this. Learning and it’s always a new adventure….

  13. AiV is my favorite place to order juice from! I love the White Rabbit, Zombie Apocalypse, and Cupcake city. After having all of those I am longing for a Cinnamon Bun rendition of juice with your fun twists on it. How can we make that happen?!?!?

    Much love, keep up all your hard work. I’ll be a customer for life.

    1. Oh I want in on the tastings for this!! Cinnamon Roll is my usual ADV, and if the quality and care went into it that goes into all olther AiV juices, I am certain I will adore it!!

  14. I just received my first package, and I am overjoyed!!! I could tell that care went into packing it; I love the message, the little card, and I especially loved how the samples were placed in the box. I ordered the 5 sample kit, and they were arranged into a flower/star, not haphazardly thrown in the box. It made me feel so special, and the flavors are awesome. I am steeping a few of them, but I had to try 15 footfalls instantly….wonderful!!!! This is the beginning of a long-lasting, beautiful relationship =) Thank you, AiV!!

  15. I received my sampler package last week! There were a few “repetitive” flavors (they were still tasty) however I loved 8 out of 16 flavors… that’s a pretty good ratio. I ordered t’was Brilling and April Moon in 15mL and I am so excited to get my little bottles! Also I couldnt get over the “join us for tea,” little note on the inside. Beautiful packaging and great flavors!

  16. I just received my “A little bit of everything” package in the mail today. I have to say it is one of the best package displays I have ever seen and I am more than happy with the flavors I have tried thus far. Than you for the awesome product and customer service.

    1. I just received mine a few days ago, and I have to agree with you. As a lady with health issues, my doctor has been urging me to quit smoking for a few years now. I discovered vaping, and was able to magically quit a 13 year old habit in under two weeks. I decided to reward myself with the A Little Bit of Everything package. In the note section of the order form I wrote, “I quit smoking a week ago, yaaay!”. I wasn’t expecting anything from it, I was just proud of myself, and I was wanting to share it with everyone. I was really touched when I opened my beautiful little package and read the message “Congrats on Quitting” in lovely gold writing on the lid of the box. I love this company already, and I see so many more orders in the future. Cheers!

  17. I have a question…I’ve been using juices that contain pharmaceutical grade nicotine. Apparently there’s a difference and non-pharmaceutical grade has tasted bad. I see that you use premium nicotine. Does this mean it’s not pharmaceutical grade? Is the nicotine flavor noticeable? TIA!

    1. We do use pharmaceutical grade nicotine :) And yes, there are many different qualities of nicotine, and many factors that can affect the taste.

  18. oh, “reload” made me happy!
    he says “your S/H fees to Japan is $10.50 !”.
    okay lets go ! i upgrade my 30ml bottles to 60ml ! :-)

  19. hi alice,
    i think your shipping calculate maybe bit a drunk…
    he says “couple of 30ml bottles plus another couple of 18ml bottles(total 4 bottles) needs 42$ fees to Japan !”…

    should i wait and see until next Rabbit-Hole will open? ;_;

  20. Cloud 9 in Escondido, Ca is a wonderful store, very friendly and such. I am not sure if you can contact them, or they must contact you…

    They do sample the e-liquids and may only use their own. But, if they have happened to request to become a whole saler, I would say they wouldn’t displease you.

    As well, VapeOn in Sylmar (or really close to Sylmar, Ca.) I can’t recall the actual town name. Does offer tasting and as well had excellent customer service. Once again, not sure if you approach anyone or if they must approach you. But, I figured I’d give a plug to good vape stores in my area of California who are being helpful :D

    1. I definitely second the Cloud 9 recommendation. Excellent store, excellent customer service. I’ll mention it to them the next time I’m in there. :-)

  21. I always seem to miss when you are open :( I am a fairly new vaper and can not wait to try your juices! I just want to say that this website is fantastic!

  22. Howdy! I found you in Maryland at a brick and mortar! Fell in love…seriously, can’t think of anything else at times! (I live in Texas) I travel for work and get back to Maryland fairly often, but not often enough. It would be amazing to see an up to date map or list of your approved US vendors locations. All I see on the B&M section is the UK web site.

    A) I love checking out vape shops while traveling B) if they are selling your juice I will go for sure! It tells me the shop has the AiV seal of wonderment!!

      1. This link you provided the above poster seems to be having a bad day? I would also like to know how much international postage to Australia would cost. I cannot find it anywhere. :(

  23. Quick question, I hope you don’t mind. I am a little confused. Your website states that we can find order status through twitter and facebook, however your FAQ states we can track the packages with the tracking number issued. I have yet to receive a notice of shipping but according to your twitter updates my order (5/1) should have went out. Am I missing something or do you no longer gives us tracking numbers? If that is the case I would kindly request that you update your FAQ as this may have been overlooked :)

    1. Hi Seth! Yes indeed we post order updates on our Twitter and Facebook pages and you will receive a shipping notification via email as soon as your parcel ships. Per your question, we have shipped *almost* all of the 5/1 orders. When we start shipping the following week’s orders, then all of the previous week’s orders have shipped!

  24. Hi,
    I would like to ask you something :
    If I can order, could you please sent my order in a very simple box without any mention about nicotine or ecig? I ordered some of your delicious juices but the japanese customs keep it… I am soooooo….
    Thank you.

      1. While checking out I could not see a place to put “notes” to ask for no lables with nicotine. Or is this something I have to do for each individual juice that I picked.

  25. Just got my Little bit of Everything Sampler, it is so cool!
    I have tried the Lemon Loves Cake so far (bad me, no steeping!) and love it! I can’t wait to try the rest. Thank you for the wonderful package!

  26. Congratulations on your new venture! I saw your promo on ECF and came to check you out. I will definitely come back when the store’s open (can’t wait).

    I am so pleased to read through your comments section. Your delightful and personalized responses to your posters made me teem with a case of the warm & fuzzies.

    I’ve been in the marketing field for many years, and customer service across all industries “ain’t what it used to be.” You get an A++.

    As you grow, please don’t forget the things you’ve done that have gotten you where you are.

    I wish you much success!!! (You’re off to a GREAT start.)

    Loren

  27. I need samples of your best sellers ,I also need wholesale price list..No one In our area has your liquid and I would like to be exclusive … The Vapor Blues 209 Saint George St suite D Richmond Kentucky,40475 ….859 623 7676…Thanks Keith London

  28. Wow, I really have no life but somehow never seem to time this right to order and I want some of everythng! Programming my cell phone to alert me may be my only option. Methinks that anticipation may be over-rated in the vapemail game!

    1. All the banners are beautiful, but I wish there was one for Zombie Apocalypse. That stuff is like vaping a little taste of heaven. I’d love to add it to my ECF signature. -rockstarima

  29. Oh my!!!!! Ordered on a Monday night and received my order on Thursday! Fast. The packaging and presentation was awesome and made me feel like a was getting present and I did! Each juice from all the samples are excellent!! There was not one I did not like and several I don’t think I could ever do without. I have been searching for the perfect juices and I have found them! Thank you so much for the extras and your outstanding quality and service. Will be ordering again and again.

  30. I just received my order today and I am OVER THE MOON! I haven’t even tasted any of the juices yet but I’m beyond thrilled with your never-ending attention to detail. From the little charms on the juice bottles to the adorable stamps on the box. Your juice smells fabulous and I can’t wait to try it out. I’m especially glad for the free little samples as I was wishing I’d ordered more flavors! Thanks so much for being such an awesome vendor!

    1. And Thank you for being such a Awesome Vapelandian!!!!
      We love making you smile even before you vape us for the first time. Please oh please let us know how you like them…..and welcome to Vapeland! It will be a journey you’ll never forget!

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